Our Team

 

we supply trust

Our Team

We supply trust is more than a tagline. It’s our mission to deliver trust every day, with every order. We are customer centric and focused on one primary objective – the delivery of a superior customer experience to not only our reseller customers, but to their customers as well. Our account structure includes senior level support, field and inside sales representation and resource overlays consisting of subject matter experts who provide in-depth support for key products, services and solutions.

Account Services

This team brings a wealth of knowledge and experience to each partner engagement. Our National Sales Team provides day-to-day interaction and responsive, real-time support for order management, product inquiries and general needs for assigned accounts. Business Development Managers focus on in-field, collaborative engagements and business reviews as well as provide critical support for key opportunities. In the event of an issue, our Customer Care and Sales Support teams step in to handle the not-so-fun aspects of business including Return Authorizations, carrier claims, dealing with vendor drop-ship issues and much more.

MPS Services and Solutions Team

Supplies Network offers a comprehensive, award-winning range of services all designed to help our partners minimize overhead and achieve success. Our solutions leverage predictive analytics enabling partners to deliver an unparalleled Managed Print experience. This team has resources to help you build a thriving Managed Print practice including Solution Advisors to help you choose the right services for your business and Equipment Advisors to help streamline and optimize hardware sourcing. Our Service Operations Team provides data collection support, service call triage, nationwide service call dispatch, nationwide equipment installation and most importantly, peace of mind that your customers will be treated with fast, friendly service.

Product Marketing

We offer a comprehensive line of printing and imaging products from over 65 brands. Our Product Marketing team works closely with manufacturers to optimize inventory, provide much needed product information and content, execute channel partner programs and ensure you have all the manufacturer resources you need to support your business. Compelling promotions, manufacturer sales tools and instant rebate information is always available via the Promotions drop-down once logged into www.SuppliesNetwork.com.

David Concors

Account services

MPS

Product marketing